Terms of Service

All customers and users of the services of Aseman Processing Support Cooperative agree, upon registering or signing a contract, to comply with the terms and conditions of service set out on this page. The purpose of this agreement is to ensure that customers, while using the services, respect the rights of other users and that no conditions arise that disrupt service to others.

These rules do not cover every detail, and Aseman reserves the right to add, remove or amend any item at any time and without prior notice, and may announce changes by publishing them on www.spsdevnic.net or by official notice. These terms of service supersede any other agreement with Aseman (written, oral or otherwise).

This section applies only to shared web hosting customers and supplements the general and financial rules.

Server resources

Any website that uses a high level of server resources (CPU, RAM, network, etc.) must pay an additional fee, reduce its usage to an acceptable level, or upgrade to a virtual or dedicated server. Determining high resource usage is at Aseman's discretion, so please consult the support team before purchase. A service that conflicts with the correct operation of the server or the health of the network will be shut down without prior notice.

Spam

Sending large volumes of unnecessary or promotional messages, as well as distributing or selling spam software on Aseman's servers, is prohibited. Offenders must pay a penalty of at least $5 and their website will be blocked immediately.

Executable programs

Any program that poses a potential security risk or adversely affects server performance will be stopped or removed without notice — including programs such as torrent clients, chat rooms and bulk download tools.

Software distribution and downloads

Shared hosts are not designed for distributing software and multimedia files; use the download hosting service for this purpose.

Databases

Database size must be at most 10% of the space allocated to the service. High-traffic websites or those with larger databases must use high-traffic hosting.

Aseman services

• Any action related to the preparation, launch, operation, termination, temporary suspension or reactivation of web hosting services.
• Any service related to web hosting and domain registration (including use of the server and technical support), regardless of duration and payment.
• Any access to or use of the Aseman website by customers.
• Any other service Aseman provides, whether it is used or not.

Website ownership

The legal owner of websites and services is the person or organization whose name is recorded as the owner in Aseman's contracts and database. Transferring a service to another person is only possible with a court order.

Illegal use

Aseman's servers and services must only be used for lawful purposes. Sending, storing or distributing any information contrary to the laws of the Islamic Republic of Iran and international law is prohibited — including unauthorized use of copyright, trademarks and intellectual property, immoral material, defamation or the publication of false content, and using a website for deception and fraud.

Abuse of systems and networks

Disrupting the security of a system or network is prohibited, and Aseman reserves the right to take legal action — for example unauthorized access to data, scanning or testing for vulnerabilities, interfering with other people's services and attempting to alter website information without permission.

Viruses and destructive activity

Creating or sending viruses, worms and Trojans, and any attempt at DoS attacks, email bombing and flooding, is prohibited.

Customer responsibility

Customers are responsible for their activity on the internet and must respect the rights of other customers. Aseman may suspend or terminate the services of customers whose activity harms others.

Actions in case of non-compliance

Violating the provisions of this agreement can lead to the service being shut down. After a violation is reported, a preliminary review is carried out, and during that time the customer's access is restricted to prevent unauthorized activity. Depending on the seriousness of the violation, the service is restricted, suspended or terminated, and in criminal cases the cyber police and legal authorities will be notified.

Changes to services

Aseman may change, upgrade, remove or install its software and hardware facilities whenever it sees fit, and will announce changes on its website when necessary.

Backups

Aseman regularly makes daily and monthly backups of websites and databases; however, except where agreed in writing, responsibility for managing and making backups lies with the customer, and Aseman accepts no liability if recovery is not possible.

Other companies' products

Any reference to products not made by Aseman is for information only and does not imply endorsement or recommendation.

Force majeure

Aseman is not liable for failure to meet obligations caused by circumstances beyond its control (natural disasters, war, unrest, fire, flood, government restrictions, international sanctions, etc.), but will use its full capacity to reduce their effect.

Payment methods

• A bank cheque in the name of the service owner or contracting party
• Deposit to the bank accounts announced on the website, invoice or statement
• Online payment through bank gateways
• Cash payment at the company's office against a receipt

Invoices must be paid within one day at most. For periodic payments the invoice is issued 30 days in advance, and if more than 3 days pass after its date, the service is suspended and a reactivation fee is charged.

Contract renewal

To avoid service interruption, renew 10 days before expiry. A domain that is not renewed on time can be recovered for up to 30 days (Pending Delete Restorable status) by paying a penalty, after which Aseman has no responsibility for loss of the domain.

Financial charges

• Returned cheques and unfulfilled obligations: the amount is recalculated at the day's exchange rate and the difference is added to the invoice.
• Reactivation: $15; restoring the data of a blocked website $25.
• Changing the operating system: $20 (transfer of FTP files; email and databases are up to the customer).
• Moving hosting to another domain: $15, and moving each MySQL database $10.
• Specialist assistance (Admin Time): $50 per hour, minimum one hour.
• Control-panel tasks carried out by the technical team: $10 per 30 minutes.

Termination

Submit a termination request on working days from 8:00 to 16:00 through a ticket or by contacting the sales department. After 7 days from the date of the contract, no amount is refunded. Once the termination steps are completed, a confirmation email is sent to you. Aseman may terminate any service for good reason, and in that case, if the customer has committed no violation, the remainder of the contract amount is refunded.

Money-back guarantee

Shared web hosting services are covered by a money-back guarantee for up to 2 days after the contract (after deducting setup costs and out-of-scope services). The guarantee does not cover dedicated and virtual servers, contract renewals and services suspended because of a violation. The funds are refunded within 10 to 15 working days by the same method they were received.

Price changes

Rates may change without prior notice, and changes apply from the next invoice.

Aseman's virtual servers are located in data centers in Germany, Switzerland, the Netherlands and the United States, and compliance with those data centers' rules is mandatory; in case of violation, the server is shut down.

• Excessive email or spam is not permitted and leads to the account being blocked with no refund.
• Using a virtual server to sell satellite accounts is not permitted.
• Virtual servers are delivered unmanaged and raw; control-panel installation, configuration and professional support are charged separately.
• Before buying, explain your intended use to the sales consultants to make sure your activity is permitted.