Neptune
For small websites
$250per month
- Telegram support in office hours
- Samin software updates
- Response within 5 working days
- Phone support
- Daily backups
Support services
A solid barrier against software problems — leave the technical care of your website, system and server to a team of specialists.
Dedicated technical
support plans
Packages are bought and renewed online in the “Aseman Customer Management System”; after signing in, choose and pay for your package in the shop section and support is activated immediately.
Saturn
Popular with businesses
$350per month
- Telegram support until 21:00
- Phone support 1 hour per month
- Samin software updates
- Response within 3 working days
- Daily backups
Sun
For mission-critical systems
$600per month
- Support until 21:00 and on public holidays
- Phone support 3 hours per month
- Emergency support and a senior specialist
- Daily backups
- Response within 1 working day
A detailed comparison of the technical plans
| Service | Neptune | Saturn | Sun |
|---|---|---|---|
| Telegram support in office hours (8:00–16:00) | |||
| Telegram support until 21:00 | |||
| Phone support | 1 hour per month | 3 hours per month | |
| Emergency support | 1 time per month | ||
| Senior specialist support | 1 time per month (remote) | ||
| Fridays and public holidays | |||
| Maximum response time | 5 working days | 3 working days | 1 working day |
| Samin software updates | |||
| Daily backups |
Customers of custom systems sign a separate product service contract (at least 25% of the contract value) for VIP services (a dedicated WhatsApp or Telegram group).
Before you choose
good to know
Dedicated server
support plans
| Service | Basic | Business / corporate | Enterprise |
|---|---|---|---|
| Network, hardware, operating system and control panel installation | |||
| Web server configuration | |||
| Email configuration | |||
| Backup configuration | |||
| Server security configuration | Partial | Full | |
| Server status checks | On request | ||
| Operating system reinstall | Once (KVM) | Unlimited (KVM) | |
| Data transfer | |||
| Uptime monitoring | |||
| Server monitoring | |||
| Ticket support | |||
| Telegram support | |||
| Phone support | 1 time per month | ||
| On-site support | 1 time per month |
Why do we need a
website support plan?
Website support is today one of the most serious responsibilities of any website manager.
Sooner or later you will run into problems that can take the site offline and, if not fixed, destroy it.
The support team monitors and fixes errors so that no problem lingers.
Installing security updates, monitoring attacks and protecting the site with up-to-date web-security knowledge.
2 months free — you pay for 10 months and get 12.